Exams Officer Training

The turnaround for Exam Officer positions remains high. Most EO’ s are the sole person responsible for exams in the centre and there is no one available with the expertise and experience to train and support them. The recruitment process can be time consuming and costly. We can help provide the vital support and training.

The Joint Council of Qualifications in the General Regulations puts the responsibility on the head of centre to ensure that exam office staff are adequately supported and trained.

Our centre support service includes on-site visits, webinars and telephone support. Also included in the centre support service is our unique “Ask an Expert” functionality. We offer special bundle packages of 5 and 10 hours, which are valid for one academic year.

We provide the necessary tools and support to enable a successfully run exams team.

  1. A bespoke targeted package, tailor made to meet the requirements of the individual role. This can include a coaching/ mentoring service and MIS training.
  2. Bespoke training packages to groups of exams officers. These again can be tailored to your requirements. They are ideal for academy trusts and network meetings.
  3. A consultancy service to exam centres to review current provision and offer advice/guidance on how to implement change throughout the department.
  4. A consultancy service offering advice and guidance on recruitment and selection.

Exams Function Review

Do you feel the exams department within your school or college is not performing to its full potential? Have service levels dropped or have you received an investigation/sanction by the JCQ or awarding body?

A comprehensive review service is available, following which a full report will be provided detailing recommendations for improvement and a strategy plan. The extensive review includes looking at standard operating procedures, MIS usage, communication, budget control and service levels.

Managed Services

Our managed service is a bespoke service to meet your requirements. This is ideal for when there is no exams or data manager in role.

  • Domestic exam set up
  • Exam entries and qualification registrations (both vocational and GCSE/GCE Exams)
  • Results download
  • Managing the post results and enquiry about results period
  • Access arrangement management and applications
  • Full exam or data managed service

Capita SIMS Training and Consultancy (Examinations Organiser)

With extensive hands-on experience our trainers and consultants have significant knowledge of both the external and internal Examinations Organiser set up.

Our experienced staff work on a one to one basis or with small groups from one centre with your data, so ticking a job off the to do list, whilst providing MIS training. We can help ensure you are realising its full potential.

The training can be arranged in-house or online, depending on your requirements, both at very competitive prices.

Invigilation Training

The role of invigilator is pivotal to a successful exam session. It is the responsibility of the head of centre to have in place a trained team of invigilators, although the role is often delegated to the exams officer. A well-run exams system can also provide a supportive environment for candidates. A new-to-role exams officer may not have the confidence to deliver the training while an experienced exams officer can benefit from the additional support of an external trainer.

We offer a bespoke in-house training session and also offer a Train the Trainer course, from £195 per centre/delegate. All training events include handouts for the delegates. Attendees will receive a certification for their professional development file.

The training will provide information on:

  • The invigilation role and centre expectation
  • JCQ and awarding body regulations for the current academic year
  • Supporting the exams officer to run an efficient exams office
  • Dealing with malpractice
  • Scenarios and “what if” guidance

In addition the Train the Trainer course will help develop your training and management skills and look at how best to deploy the invigilation team.

Emergency Cover

Finding cover for staff can be very difficult and expensive. At crucial points of the academic year, for example, when the exam entries are required, it is of paramount importance to have qualified and trained staff available. If you have any requirements please contact us.