Frequently Asked Questions | Online Training Courses
Whether you are new to our training or already enrolled, this page answers the most common questions about our online courses, access, payment options and certification.
About Our Online Courses
Can I do your online courses if I do not currently work in a school or college?
Yes. Our online training courses are open to everyone. Whether you currently work in education, are looking to move into the sector, or simply want to develop your professional skills, you are very welcome.
Are your online courses suitable for beginners?
Yes. Our courses are designed to be accessible for all levels, including complete beginners. Each course is structured to guide you step by step.
Do I need any previous experience to take your courses?
No previous experience is required. Each course is designed to support learners at different stages of their career.
How Our Online Courses Work
How do online courses work?
Once you purchase a course, you will receive access details by email. You can then log in and complete the training online at your own pace, from any device.
Are the courses self-paced or live?
Our courses are self-paced, which means you can complete them in your own time, at a pace that suits you.
How long does an online course take to complete?
Each course is different. The estimated duration is shown on the individual course page so you know exactly what to expect before you book.
Do I have to complete the course in one go?
No. You can log in and out as often as you like and complete the course in stages.
How long will I have access to the course?
You will have access for the academic year in which you purchase the course.
Payment & Booking
How do I pay for an online course?
We accept debit card, credit card, Apple Pay, and Google Pay.
Can I pay for a course by invoice?
Yes. Simply complete our booking form and we will issue an invoice to you.
Can I pay for a course in instalments?
Yes. You can choose to pay in three instalments if that suits you better.
Is there a discount for group or organisational bookings?
If you are booking for a school, organisation, or group, please contact us to discuss available options.
Certification
Do your online courses include a certificate?
Yes. A certificate of completion is included in the course price.
Do I need to pay extra for a certificate?
No. All certificates are included at no additional cost.
When will I receive my certificate?
You will receive your certificate once you have successfully completed your course.
Are your certificates recognised?
Our certificates demonstrate continuing professional development (CPD) and can be used as evidence of training and upskilling.
Support & Learning Experience
Will I get support during the course?
Yes. If you have any questions while completing your course, you can contact us for support.
What do I need to access the course?
You will need an internet connection and a device such as a laptop, tablet, or desktop computer.
Do I need to download any software?
No specialist software is required. All learning takes place online.
Still Have a Question?
If your question hasn’t been answered here, please get in touch and we will be happy to help.