Exams Officer Training and Mentoring
The turnover rate for exams officers and exam managers continues to be high, leaving many centres with limited in-house expertise and no experienced colleague to offer guidance. In some cases, the exams officer is the sole person responsible for a high-stakes, compliance-driven function and often without the structured support they need.
The Joint Council for Qualifications (JCQ) places a clear responsibility on the Head of Centre to ensure that their exams officer is properly trained and supported.
We offer a range of exam officer training and mentoring services to meet this need. These are designed to strengthen capability, build confidence, and reduce risk.
With many centres finding themselves with limited internal expertise and no experienced colleague to turn to, this is where we can support you.
Our Exams Centre Support Packages Include:
- Onsite visits for hands-on support tailored to your setting
- Live webinars and virtual training sessions
- Telephone and email support to provide ongoing guidance
- Management Information System (MIS) training, customised to your centre
- Access to tailored mentoring for new or developing exams staff
Bespoke Group Training
We also provide bespoke training packages for groups of exam staff. These are ideal for multi-academy trusts, local authority networks, or collaborative exams teams. These sessions can be adapted to your policies, MIS platform, and specific operational priorities.
Face-to-Face Training for New Exams Officers
Our popular in person training events for new exams officers run throughout the year at locations across England. These events offer a practical, supportive introduction to the role and are a great opportunity to connect with others in similar positions.
We offer practical, confidence-building support for new and developing exams staff, designed to strength capability, reduce risk and ease the pressure.