How We Can Support You

Whether you are new to exams administration or managing a large centre under pressure, we are here to help you build, enhance and maintain a calm, capable, and compliant exams function.

We work globally to facilitate change, helping with exam services, from training and mentoring to short-term cover and fully managed services. We also provide interim exam management services to centres in the process of recruiting.

Our flexible services and support are designed to meet your individual needs – whatever your setting, experience level, or MIS platform.  If you would like a no obligation chat please get in touch. 

 

Access Arrangements Audits and Application Management

We provide a comprehensive review of your centre’s access arrangements processes to ensure compliance with JCQ regulations and best practice. Our audit identifies strengths, pinpoints areas for improvement, and helps you prepare for inspections with confidence. We can also manage the entire application process on your behalf  from gathering evidence and completing forms to liaising with staff and ensuring deadlines are met. We can give you peace of mind that everything is handled accurately and on time.

Centre Approval Project Management and Support

Securing awarding organisation centre approval can be a complex process but we guide you every step of the way.

Our expert team provides end-to-end project management and guidance to meet awarding organisation requirements with confidence. We will guide you through every step of the centre approval process, from application to inspection readiness.

We support you with:

  • Application and documentation preparation
  • Readiness for quality assurance visits
  • Systems and process alignment
  • Liaison with awarding organisation
  • Post-approval setup and ongoing compliance

Whether you are applying for the first time or adding new qualifications, we streamline the process, reduce risk, and ensure you are ready to deliver high-quality learning from day one.

Let us take the stress out of a complex process so you can focus on delivering high-quality learning.

Emergency Cover, Interim and Contract Exams Support

Securing skilled cover during key times in the academic calendar, such as exam entries, results processing, or final preparations, can be a significant challenge. These periods demand precision, compliance, and a need to remain calm under pressure, so having the right support in place is essential.

We provide trusted, high-level short-term and interim exams support, giving you immediate access to qualified, experienced professionals who understand the complexities of exams administration across all sectors.

Whether the absence is planned or unexpected, our interim staff are ready to step in and maintain continuity, ensure critical deadlines are met, and safeguard compliance. From schools to colleges to universities, our team brings a depth of expertise that reduces disruption and supports your reputation for delivering well-run exams.

Exams Officer Training and Mentoring

The turnover rate for exams officers and exam managers continues to be high, leaving many centres with limited in-house expertise and no experienced colleague to offer guidance. In some cases, the exams officer is the sole person responsible for a high-stakes, compliance-driven function and often without the structured support they need.

The Joint Council for Qualifications (JCQ) places a clear responsibility on the Head of Centre to ensure that their exams officer is properly trained and supported.

We offer a range of exam officer training and mentoring services to meet this need. These are designed to strengthen capability, build confidence, and reduce risk.

With many centres finding themselves with limited internal expertise and no experienced colleague to turn to, this is where we can support you.

Our Exams Centre Support Packages Include:

  • Onsite visits for hands-on support tailored to your setting
  • Live webinars and virtual training sessions
  • Telephone and email support to provide ongoing guidance
  • Management Information System (MIS) training, customised to your centre
  • Access to tailored mentoring for new or developing exams staff

Bespoke Group Training

We also provide bespoke training packages for groups of exam staff. These are ideal for multi-academy trusts, local authority networks, or collaborative exams teams. These sessions can be adapted to your policies, MIS platform, and specific operational priorities.

Face-to-Face Training for New Exams Officers

Our popular in person training events for new exams officers run throughout the year at locations across England. These events offer a practical, supportive introduction to the role and are a great opportunity to connect with others in similar positions.

We offer practical, confidence-building support for new and developing exams staff, designed to strength capability, reduce risk and ease the pressure.

Exams Department Review

Is your exams department underperforming or not meeting expectations? Have you noticed a decline in service levels, or have you been subject to regulatory investigations, audits, or sanctions? Perhaps you are confident in your team’s performance but would value external validation to ensure you are operating at the highest possible standard.

Our Exams Department Review Service offers a comprehensive, independent assessment of your exam’s operation. Whether you are seeking to strengthen your compliance, improve efficiency, or prepare for an inspection, our in-depth review will help identify gaps, highlight areas of good practice, and provide clear, actionable recommendations for improvements.

Following the review, you will receive a detailed report outlining:

  • Key strengths and areas for improvement identified
  • Compliance and performance recommendations
  • A tailored improvement strategy to enhance resilience and long-term success

This service is ideal for schools, colleges, training providers, and all education centres looking to ensure their exams office is robust, efficient, and fully aligned with regulatory requirements.

Let us help you build a stronger, more resilient exams function that meets the needs of your learners and stakeholders.

Our comprehensive Exams Department Review Service starts from £895 (plus VAT) depending on the size and structure of your centre.

 

Exams and Data Managed Services

When there is no exams or data manager in post, our Remote Managed Service offers the ideal solution. We step in to take responsibility for your exams or data function delivering a professional service tailored to your centre’s needs.

Delivered remotely by experienced consultants, this service ensures nothing is missed during critical periods and your centre remains compliant, organised, and on schedule.

It is fully bespoke and designed to keep your exams/data operations running smoothly and compliantly – no matter what.

Our Managed Service Can Include:

  • Full internal/mock exams set-up
  • Exam entries and qualification registrations for both GCSE/GCE and vocational qualifications
  • Results downloads and distribution
  • Enquiries about results (EARs) and post-results services management
  • Access arrangements administration and online applications
  • Data tracker creation, review and system support
  • A complete exams or data function managed on your behalf

This service is fully customisable to your centre’s requirements, whether you need short-term cover or a longer-term remote solution.

Exams Assist Training

As the official training provider of Exams Assist , we deliver practical, focused support to help exams officers, administrators and senior leaders confidently manage and use this software.

Whether you are new to Exams Assist or looking to strengthen specific areas such as entries, access arrangements, seating plans or results day procedures, our training is tailored to your centre’s needs.

Independent Exams and Access Arrangement Consultancy

We offer independent consultancy for parents and guardians seeking expert advice on examinations and access arrangements. This service provides clear, professional guidance when there are concerns about:

  • The provision of reasonable adjustments and access arrangements.

  • Understanding a centre’s obligations in relation to examinations.

  • Navigating post-results services, including reviews of marking and appeals.

With extensive experience in exams management and compliance, I can provide impartial advice to help you understand the regulations, the processes involved, and the options available to you.

This consultancy is available on a private basis and is tailored to the individual needs of each student and their family.

Private consultancy is available on an hourly basis, with packages available for ongoing support. Fees typically range from £95 per hour.

Invigilation Training

The role of an exam invigilator is pivotal to the success and integrity of every exam season. It is the responsibility of the Head of Centre to ensure a trained, competent team of invigilators is in place. A well-prepared team not only ensures compliance but also contributes to a calm, supportive environment for candidates.

 

We offer three invigilation training services, designed to support centres at every level – from building confident trainers to upskilling new or experienced invigilators.

  1. In-House Bespoke Invigilation Training

Our experienced trainers deliver live, tailored sessions at your centre (or online), adapted to meet the specific needs of your team and setting. This is ideal for schools, colleges, or providers wanting targeted, interactive training aligned with their internal policies and procedures.

  1. Online ‘Train the Trainer’ Course

Designed for exams officers or managers responsible for leading internal training, this course builds confidence, delivery skills, and supervisory knowledge. Learn how to structure and deliver engaging invigilator training while ensuring Joint Council for Qualifications (JCQ) or awarding organisation requirements are met.

  1. Online Exam Invigilator Course

Perfect for those currently working as invigilators or anyone looking to step into the role. This flexible, self-paced course covers all the essential knowledge and responsibilities required to work effectively and compliantly as part of an exams team.

 

MIS Training and Consultancy

We offer hands-on MIS training and support across Arbor, Bromcom, SIMS, Unit-E, Pro-Solution, and EBS.

Our experienced trainers and consultants bring extensive, hands-on expertise across a wide range of education management systems. We offer personalised support, working either one-to-one or with small teams from a single centre, using your live data to deliver meaningful, practical training that makes a real impact.

Our MIS training uses your live data and workflows to deliver real impact. We focus on real-world tasks, not generic demos, so your staff walk away more confident and productive.

Whether you are looking to upskill your staff, streamline processes, or get the most from your Management Information System, our training helps you maximise its full potential while making progress on your everyday to-do list.

Training is available in-house or delivered online, depending on your needs.

Exams Officer Recruitment

Finding the right Exams Officer/Manager can be challenging – we make it easier. Whether you need help shaping the perfect job description, reaching the right candidates, or managing the full recruitment process, our packages are designed to match your needs.

Package One – Advertise Your Job to over 3000 members – £75 + VAT

Get your job prominently advertised to our extensive network of over 3,000 members. You supply the advert and we do the rest.

Package Two – Job Description Review & Advertisement Posting – £250 + VAT
We review your job description and advertisement in detail, providing expert recommendations to attract the right candidates. Your advertisement is then posted on our exclusive online forums, reaching our network of over 3,000 members.

Package Three – Full Recruitment Package
Our complete recruitment service is tailored to your centre’s specific requirements. From start to finish, we manage the process to save you time and ensure you find the right person for the role. Contact us for a personalised quotation.

North East Invigilator and Access Arrangement Staffing Service

Based from our North-East office in The Deep Business Centre, Hull we provide experienced and fully trained exam invigilators and access arrangements facilitators to schools, colleges, universities and private tuition centres across the region.

All our staff are thoroughly vetted and have completed our globally recognised training in exam delivery and access arrangements, ensuring they meet the highest standards of professionalism and integrity.

Our team is available seven days a week, 364 days a year, with flexible scheduling for daytime, evening, and weekend sessions to suit the needs of your centre and exam timetable. Whether you require short-term cover, seasonal support or a full invigilation team, we can help you maintain a smooth and compliant exam process.

Get in touch for a no obligation chat to discuss further.